FAQ's - QX Services - Office Cleaning, London. Cleaning of Quality and Excellence

Can we have a trial?

Yes. Our normal contract terms include a 14 day trial period.

Do you vet your staff?

Yes. We take out an employer's reference and require proof of address and entitlement to work in the UK.

What if we've got a problem?

You receive regular visits from a member of our management team together with service calls to ensure you're happy with our service. If you need to call us, our telephones are answered 24 hours a day, 365 days a year.

How long are your contracts?

After our trial period, there is no minumum contract period however notice period is 28 days.

What are your payment terms?

30 days nett.

Do you pay your cleaners minimum wage?

All our cleaners receive well over minimum wage.

Do you use sub-contractors?

We may use carefully chosen sub-contractors for window cleaning and carpet cleaning. All our daily cleaners are on our payroll.

What training do you give your cleaners?

Cleaners receive comprehensive on-site training in basic cleaning duties. More specialist training such as carpet cleaning and hard floor maintenance is given on one-day training sessions.

Are you insured?

We hold public liability insurance to a maximum claim of £5 million.

Can we speak to your existing customers?

Yes. Once you have received a quotation from us and are considering going ahead, we will be happy to provide you with a list of customers to contact. As a courtesy to our customers, we do not publicise their names or contact details without their consent. Some of our customers are featured on this site. Click here to view.

What sort of staff turnover do you have?

Average staff turnover is 11.3 months. Our longest serving cleaner joined us in 1994.

Are all your cleaners on your payroll?

Yes.

Can I have a quote over the phone?

We prefer not to, as we cannot commit to a price without first seeing your premises. However, if you can give us the total square footage, flights of stairs, number of lifts and details of toilets, kitchens, washing up and other duties, we can give you a preliminary estimate.

Do you have any job vacancies?

Occasionally we have vacant positions at QX Services. We are always interested in hearing from smart, honest, reliable and hard working individuals. If you think you are up to the challenge you will find our contact details here.

What is your Environmental Policy?

We are committed to continuous improvement, compliance with legislation and the prevention of pollution. Find out more

What is your Quality Policy?

We are committed to continuous improvement and have established a Quality Management System that provides a framework for measuring and improving performance. Find out more

Office Cleaning of quality and excellence for the London and West London areas.